Location:
Hummelstown, PA
Employment Type:
Part-Time
Salary:
Competitive
Job Description
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Takes drink orders, suggesting specialty drinks, non-alcoholic beverages, soft drinks, etc.and delivers them promptly and accurately to each guest
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Explains Arooga’s versus regular restaurants
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Asks the required wing questions
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Responsible beverage service
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Suggests an appetizer and delivers it promptly (if ordered)
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Takes each guest’s order
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Suggests add-on sides, soups, and salads
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Knows Arooga’s menu thoroughly and accurately, answers any questions a guest might have about menu items and preparation options
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When delivering entrées to the table, giving each guest their specific order without “auctioning” the food at the table.
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Checks back with the guests within two (2) minutes to make sure everything is prepared to their satisfaction. At lunch – check back, check down
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Without being intrusive, observes when drinks need to be refilled or dishes need to be cleared
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Enters all food and drink items at the POS station, ensuring all items are entered accurately
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Presents the check and picks up the payment in a timely fashion. Makes correct change and/or completes the proper charge card procedure
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Pre-bus table by clearing all food items
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Resolves any guest complaints immediately unless a Manager is required to assist with a guest. Exercises judgment in the most appropriate way to satisfy the guest and recover flawlessly
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Advises the Manager immediately of any guest complaints and how the issue was resolved.
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Observes other stations and pitches in when needed
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Completes any other duties assigned by a Manager
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Weekend, evening and holiday work is required
Requirements
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Excellent interpersonal skills
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Good reading, writing, and verbal communication skills required
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Ability to exercise good judgment when dealing with problem resolution
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Ability to anticipate guests’ needs
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Attention to detail
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Knowledge of and ability to use the POS station quickly and accurately
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Ablity to respond in emergency situations to avoid imminent dangers to self and others
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Be able to find or have a reliable source of transportation